Last updated: September 30, 2026.
This policy is part of the Terms of Sale of Meat Proxy LLC, doing business as Proxy.Shop. Short version: we make right anything that is our fault or the printer’s fault. We do not refund a shirt because of what the design turned out to be. You bought a mystery on purpose.
1. What we replace or refund
Contact us within 14 days of delivery and we will replace the Product, or refund it if a replacement is not practical, when:
- the print is defective: peeling, cracking, misaligned, smeared, blank, or printed on the wrong garment, size or color from what you ordered;
- the garment itself is defective: holes, seams, stains that were there on arrival;
- the Product arrived damaged, or the carrier confirms it was lost in transit;
- the design on the shirt is not the design our system generated for your order. We can verify this against the recorded hash without anyone at Proxy.Shop viewing the design.
Email [email protected] with your order number and clear photos of the problem. You do not usually need to send the shirt back; if we do need it, we pay the return shipping.
2. What we do not refund
- The content, style, quality of rendering or meaning of the design, or the fact that it does not match what you had in mind. Every order is a blind purchase and you agreed to that before paying.
- Text in the design that is missing, misspelled or garbled. The system does not guarantee legible text.
- Rejected prompt attempts, or an order fulfilled with a system-written prompt after your ten attempts were used up.
- An order ended under section 5.2 of the Terms of Sale (content sexualizing minors, or hate content).
- Size you chose yourself. Check the size chart before ordering. If we shipped a different size from the one you ordered, that is a defect and section 1 applies.
- Orders shipped to an address you entered incorrectly.
3. Goodwill reprint
Separately from any right you have under section 1, we may at our sole discretion offer a one-time reprint when we think that is the right thing to do, for example when our screening system let something through that it should not have. This is a courtesy, not an entitlement, and offering it once does not oblige us to offer it again.
4. Cancellations
- Before you submit your first prompt: full refund on request.
- After a prompt has been accepted and a design generated: the order cannot be cancelled, because it has already been sent to the printer.
- We may cancel and refund any order ourselves, for example where we suspect abuse of the screening system, or where the Print Partner cannot fulfil it. In that case you receive a full refund.
5. How refunds are paid
Refunds go back to the original payment method within 10 business days of our approval. Your bank or card issuer may take longer to show it. Shipping charges are refunded when the whole order is refunded for a reason in section 1.
6. Digital collectible
The optional NFT is minted on a public blockchain at your request after delivery and cannot be reversed or refunded once minted.
7. Your statutory rights
Nothing in this policy limits rights you have under consumer law that cannot be excluded by contract. If you live in a jurisdiction that gives you additional rights, those apply.
